Effective date: September 10, 2026
Phoenix Hydraulics Ltd. respects your privacy and handles personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act.
Information We Collect
We may collect information you provide to us, including your name, company, email address, telephone number, messages, uploaded files, résumés, employment information, equipment details, service records, quotation information and billing or transaction records. Our website and service providers may also process limited technical information needed for website security and operation.
How We Use Information
We use personal information to respond to inquiries, assess requested work, prepare quotations, provide and support services, process applications, maintain business and accounting records, protect our systems, and comply with legal obligations.
Consent and Limiting Collection
We collect, use and disclose personal information with consent or as otherwise permitted by law. We limit collection to information reasonably required for the identified purpose. Please do not send government identification, banking information or other sensitive information unless Phoenix Hydraulics specifically requests it through an appropriate method.
Service Providers and Disclosure
Information may be processed by service providers supporting website hosting, email, maps, document storage, accounting or other business operations. We disclose information only as reasonably required for these services, with consent, in a business transaction, or where required or permitted by law. Some service providers may process information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.
Safeguards and Retention
We use reasonable administrative, technical and physical safeguards appropriate to the information. Information is retained only as long as reasonably required for the identified purpose, legal obligations, dispute resolution and business records, after which it is securely deleted or anonymized where practical.
Access, Correction and Complaints
You may request access to or correction of your personal information, subject to legal exceptions. You may also ask questions or make a complaint about our privacy practices.
Privacy Officer
Phoenix Hydraulics Ltd.
Unit 5, 7315 Meadow Avenue
Burnaby, BC V5J 4Z2
Email: service@phoenixhydraulicsltd.com
Telephone: +1 672-513-3244
We may update this policy from time to time. The effective date above identifies the latest version.